Frequently Asked Questions

"We’ve been members since 1980. When I need a service provider, I always feel more confident about the companies on the list. The staff is always available to listen to my feedback."

"The great thing about Angie's List is that you are not just getting a word-of-mouth recommendation from one person who has worked with the contractor but rather recommendations from a whole community of people... Anytime we have a project we want to hire out, we start by calling Angie's List and getting a number of contractors with excellent records of service. "

"Having recently moved to Indianapolis and into a home which needed quite a few things redone, I have found Angie’s List to be an invaluable tool. The only times I got ‘burned’ were before I became a member!"

"Angie's List helps you get the best service and the best deals."

"Great referral! A penny saved is a penny earned."

"As a consumer, I rely on the List for skilled craftspeople."

"Angie's List serves as a great seal of approval for quality and reliability."

"My husband and I consult Angie's List for everything and base our decision on what we find. "

"Thank you for being there in our time of need. Your service is great!"

"Angie’s List has saved me a lot of time & trouble. I signed up specifically to complain about someone & to find their replacement. What do you know…someone else had complained about the same people! I have found some great service providers following my initial complaint."

"Angie and the staff epitomize what true customer service is all about. They truly care about the work you are getting done, follow up with you to get your reports, and will go to bat for their customers. I've used several references from them and have had much better success than thumbing through the phone book."

"As a typical busy couple, joining Angie's List was the smartest move we've ever made. We had put off so many household repair projects because it was so hard to find reliable service providers. But now, just two months into our membership, we've taken care of 6 different projects by using service providers recommended through Angie's List: We've got new door locks, clean carpets, a garage door that works, trees trimmed,a washing machine repaired, and an almost bare front lawn,beautifully reseeded. We've been so pleased with the service providers and their workmanship. Thanks for coming up with a great idea--instead of the "yellow pages" we now turn to Angie's List! "

"I'm a retired maintenance man and am a critic of good work! I have been very pleased with the providers I've gotten from Angie's List."

"I really appreciate the services Angie's List provides. Each time I use the service, I am very happy with the contractors I've gotten. I also can't wait each month to get my publication."

"I couldn't be happier with the attention I've received from the Angie's List staff! I contacted Angie's List for support after being taken advantage of by a local Roofing company. Although they were not able to get a response from the company, I know that I can always trust Angie's List to back me up. The staff is very in tune with how to deal with the elderly - they are extremely friendly & patient. I know I can trust Angie's List!"

"Many years ago I was a member of a similar service in Carmel, IN. I was absolutely thrilled to see Angie's List on the local news a few weeks ago. I KNEW how valuable such a service can be, having used it religiously in my former hometown. Since we are now remodeling our bathroom, the timing could not be better! Thanks for coming to Kansas City! "

"When I had a problem with a service provider, Angie stuck up for me. I got action immediately. Angie's List is truly great. I wish I would have called earlier."

"The key with Angie's List is that these vendors have proven performance records. The value to me is superior service, quality product and workmanship, and on schedule start and completion. I no longer begin any home project without checking Angie's List."

"With four kids, I look for ways to save time. With one call to Angie's List, I save hours of scouring through the phone book and asking friends for recommendations."

"I joined Angie's List because it is scary finding contractors to come to your home. Using Angie's List is a safe way to search for contractors, because you have other members' ratings of the companies at your fingertips. It is better than using the Yellow Pages."

"I only wish I'd had Angie's List when we took our house down to the studs for a complete renovation--the experience would've been a positive one, instead of the hellish miasma that engulfed me for almost two years. I consult Angie's List first for any and all household needs and really appreciate the fairness of its construct: good people get praise and the lousy people get just what they deserve--a bad reputation. I no longer dread being a homeowner! "

"In the process of working on my house this summer, I have sought assistance in many projects after my friends brother told me about Angie’s List, I checked it out online and decided to give it a try. With the very first company I hired, I saved more then four times the amount of my year’s membership. But more importantly, I can now choose subcontractors with confidence, even when the service in question is dauntingly unfamiliar. My experiences dealing with Angie's List has been way beyond my expectations…as a matter of fact, without parallel. Thank you so much for being intrinsically pleasant and indispensable."

"My husband and I are first time homeowners, so of course we have work to do. We turned to Angie's List right away to make certain that our first home experience wouldn't be our worst experience."

"I live in an older home that has recently required some maintenance and repairs. Since this is my first time living in my own house, I wasn't really sure where to turn for my repair needs. I have heard many different horror stories about women being taken advantage of on both the price and the service, and I did not want this to happen to me. So I talked to a friend of mine and she directed me to Angie's List. What a blessing! Now I can check out ratings on different companies throughout the metro Atlanta area and avoid being the victim of another horror story. Thank you Angie's List!"

"I have always called on you whenever I needed a referral to a reputable vendor of products or services, and your response time has been immediate! Not only that, but the quality of the referrals has been exceptional!"

"I have been using Angie's List quite a lot recently because we are in the process of moving within the Charlotte area. Angie's List has been so helpful for me in finding movers and in finding all of the people you need to put a house on the market. I don't know where we'd be without you all!"

"Being a single woman, it's comforting to have a list of providers that people have already had experiences with to refer to. The monthly publication is also full with great information."

"The guidance Angie provides is a big help! When you find people with 25 positive reports, they must be good! It's an excellent guide to find the people that do high quality work. Also, the Angie's List staff is always very helpful and courteous when calling."

"Joining Angie's List has really helped me to get work done on my house, because it gives me immediate access to names of companies that my neighbors recommend. I especially like to read the reviews, to get a better sense of which company will suit my needs for a particular job. I also recommended all the people who have done work for me that I've been happy with over the years, to help them get new business and to help my neighbors get good, reliable service. Angie's List is a great resource! I don't have to rely on the yellow pages or ask all around the neighborhood for recommendations any more!"

"I feel much more secure as a homeowner that I am making the right decision in hiring companies to do work in my house because of Angie's List. I think it's the best investment a homeowner can make!"

"Hey, I can't think of a better idea than this. My wife and I just moved here, and on the way, we were discussing how would we need to meet our neighbors and start asking for recommendations right away, since we don't have ANY connections for...mechanics, hair stylists, or anything here in St. Louis. I was so excited when I saw the ad in the paper, and my wife, who is usually VERY slow to spend money, thought the membership was a "no-brainer." We look forward to using it extensively."

"Being new to the Milwaukee area, it is so beneficial having Angie's List to help me get started on the home improvements that we have planned. I feel more comfortable knowing that other members have used these service providers and taken the time to report on them. With one small child and another on the way, I have little time to spend thumbing through the Yellow Pages to find the help we need especially for home improvements."

"I was thrilled to find Angie's List, and it has already helped me out so much! I recently moved to St. Louis, and I'm getting ready to move into a house here. I was having a TERRIBLE time finding people to do the work I needed to have done - until Angie's List! I could star in a commercial for your service, I am so happy with it! Before I joined Angie's List, I was choosing companies through the Yellow Pages. Often, I would leave messages, and people would never even call me back! The companies that Angie's List has referred to me have been polite, professional, and courteous. It has made a huge difference. I can't say enough good things. I have already told friends about your service, and encouraged them to join. I'm so happy that I found Angie's List!"

"Angie's List is an excellent service. My wife and I recently remodeled our home, and we used many contractors recommended by other Angie's List members. The List is essentially a well-organized word-of-mouth referral service. Without the List, one is flying blind when choosing contractors. Access to the List is easily worth the membership fee. "

"I had become very disgusted with the terrible service I have received from home contractors and service people in the past. I had always wished there were a resource available to help take the guesswork out of selecting service people for home and auto maintenance and improvements. Angie’s list has proven to be that resource for me. With Angie’s list I can read what other people are saying about a company so I can make an educated, informed selection of service people rather than just opening up the phone book and guessing, and then hoping, that I made a good selection. I have always believed that talking to your friends and neighbors about their experiences with contractors and service people is the best way to get information on service people, and with Angie’s list, it is like I have thousands of friends and neighbors to talk to for information. "

"I'm very happy to be a member of Angie's List. I wasn't at all familiar with it prior to my mother telling me about it after she was online. It has been very helpful to check the list on my multiple needs. The service providers I've contacted have been very helpful and trustworthy. Thanks for making Angie's List so great!"

"Being first-time homeowners is scary enough without having to search blindly for quality service providers. We're thankful that Angie's List is there to point us in the right direction. After calling Angie's List, we were able to find a wonderful mover who was able to schedule our move on less than a week's notice."

"I tell everyone how much I love this service. It was a total lifesaver when I got sick on vacation and couldn't find a doctor. You guys rock!"

"I look at it kinda like insurance. I don't always need it but I'm glad when I do. Plus, paying annually makes me not have to think about it so it's always available."

"I've found good painters and designers through you. You've saved me a ton of leg work looking for good people!"

"Angie's List is a treasure."

"“Thank you for creating Angie’s List – at my last house, I used an electrician and vowed I’d never undertake any projects again. Now that I can read reviews on your site, I am willing to brave the waters again and feel confident that any projects will be a success. I really appreciate it!”"

"Angie’s List is a great thing to have access to; we get the best service from the people we call on. Whenever I need something done, that’s the first place I go. I’m in my 70s and that’s helpful for (me and my husband) to know that we’re not going to hire someone that’s going to take advantage of us."

"We are so pleased we used Angie's List to find a plumber! We found another company in the Yellow Pages, and when they didn't show up for the appointment, we decided to sign up for Angie's List."

"The thing that makes Angie's List so great is that it allows us to control the way we're treated by service companies! "

"Before using Angie's List, I had problems several times with contractors who failed to honor their coupon conditions, upsold aggressively or simply weren't very good in the first place. "

"Being a member of Angie’s list has been a Godsend!"

"Angie’s List is very helpful in selecting some really wonderful companies."

"Angie’s List took the stress out of a very stressful situation. "

"I love Angie’s List, especially the magazine!"

"Thanks for a wonderful service! "

"Angie’s List coupons are like getting those buddy system discounts when you don’t have the buddies. "

"Love your company and services!"

"Thanks, Angie’s List. Keep up the good work!"

"When I need to have some work done around the house I go straight to Angie’s List! "

"I really, really appreciate what you’ve created for the everyday consumer. I found a great dentist and since I’m new to the Asheville area, I plan to use your list for all my professional services needs! Thanks for a great idea!!"

"Angie’s List is the best!"

"Thanks for providing this service!"

"I think it's great that people can use Angie's List for medical referrals. I absolutely love my pediatrician, and I think people should know about my holistic dentist!"

"I always mention that I'm a member of Angie's List – I receive a quicker response, and I've saved hundreds of dollars in member discounts!"

"Your information has been right on. Keep up the good work!"

"Without Angie's List, I don't know how we would survive ownership of this little old house that needs everything."

"Being a member of Angie’s List is a highly valuable resource for my family. Thanks Angie!"

"When you need a vendor or service of any kind, call Angie’s List! I do!"

"Hurray for Angie’s List! I used three companies before I tried Angie’s List and I wish I checked it from the start."

"I’m so glad I joined Angie’s List. No more undependable people for me!"

"Angie’s List is a fabulous concept! Thanks for helping me out, especially when it’s so difficult to ascertain whom to call when your house is ‘sick’!"

"Thank you for your valuable service. You make a big difference!"

"I was very happy with my contact from Angie's list. I will turn to Angie's list anytime I need a repair from now on. Thank you for your follow up."

"Your site has renewed the joy of working on our home. We are out of the contractor blues – finally!"

"As a new member, I feel confident using your info to hire a contractor or company. Thank you."

"Having dealt with a number of tradesmen in the last two months regarding my kitchen project, I can't tell you how happy I am that you are now in Houston. Good Service is something all talk about, but few understand on how to deliver. I'm glad there is an outlet that allows the consumer to provide feedback to others about their work experience. Thanks for coming to Houston!"

"I am delighted to be a new member and it is going to simplify things for me because now I have a direct person who is paid to tell me all the places I need to know about who does good work...quality work."

"Before Angie's List, selecting a service provider was like throwing darts at a dartboard blind folded. Since my catastrophic experience with a company not from Angie's List, I had become reluctant to hire anyone. Those who are active in reporting to Angie's List have helped me make informed, logical, educated decisions. For that I am truly grateful."

"The "Plumbing Source" Company was one of the best plumbing experiences of my life. I don't check the phonebook anymore, I check Angie's List!"

"We just had a very unpleasant experience with a sewer back-up in a finished basement. I had just heard an advertisement about Angie's List on our public radio station when we discovered the problem. My husband phoned 3 or 4 other services as well as our "regular" plumber trying to at least get a referral while I was online creating a membership to Angie's List. My husband called both companies I found here and both called back almost immediately. One of them could send someone right away and we gave them the go ahead. None of the other companies my husband called (including our plumber) even called back to confirm they had received our call. This situation would have become unbearable had we waited until Monday to hear back from someone. I actually had an inner debate about paying a fee to access Angie's List and realize now how foolish it might have been had I passed up the opportunity. I have a couple of single friends who I'm sure would appreciate a membership on their birthday's. You can bet I am the new greatest advocate and free advertisement for Angie's List!"

"I just moved to Columbus in August and it has been a gamble trying to find service people. I read about Angie's List and thought I would call and inquire. I have used 3 of your recommendations and have been EXTREMELY HAPPY with everyone I have contacted. It is such a relief to know a little bit about this person who is coming into your home to perform work. I am so thankful for Angie's List and this wonderful service you provide. I have told all my friends and relatives in NW Ohio about it and they wish you were in the Toledo area. Thanks again for such peace of mind."

"The exterior of my 29 year-old house is in as bad shape as my driveway. Thanks to angieslist.com, I have good lists of house painters and siding installers to contact, as well as the driveway professionals. I'm so glad Angie's List exists! I don't know anyone here well enough to seek their advice on service providers. Thus I am very glad I can turn to Angie's List."

"You're great and you're wonderful and you've made my day. Thanks a million!"